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Customer Service

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Order Processing

Most orders are processed within 24 hours of receipt (processing time does not include weekend days). Orders placed on Saturday and Sunday will be processed the following Monday. Orders with Priority Shipping will be processed the same day if received by 3:00 PM EST except major holidays). Overnight Service and 2nd Day shipping orders, placed by 3:00 PM EST will be processed and shipped the same day, depending on product availability.

eGift Certificates are delivered via email and reach their sender within 5 hours if there are no issues with the order.

Orders being sent to P.O. Boxes or Military APO / FPO addresses must be shipped via the United States Postal Service and cannot be shipped via 2nd Day or Overnight Priority service.

angiescosmetics.com accepts orders being shipped to U.S.destinations only. We're sorry, at this time we are unable to accept orders being shipped to international destinations.

 

 

Please Note:  All purchases are subject to bank authorization prior to processing. Only authorized purchases may be processed and shipped.


Order Status

A key benefit of setting up an account with us is the ability to check the status of your most recent orders by visiting our Order Status page. This is the easiest and quickest way to get current information regarding your angiescosmetics.com order. If you do not have an account setup with us, and have questions you may  email: customerservice@angiescosmetics.com or contact us at  (888) GO-ANGIE OR (888) 462-6443.

Once your order is shipped, your tracking number, if available, will be displayed. To track your order via the carrier's Web site, you may click on the tracking number to view the delivery status of your order.

 


Please Note:
  Some carriers may not provide tracking information for up to 24 business hours after the order is shipped.


Order Cancellations

Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons for cancellation are:

1. Item(s) not available.
2. Difficulty in processing payment information.
3. Cannot ship to address provided.
4. Duplicate order was placed.
5. Cancelled due to a customer request.

If your order is cancelled, you will receive an email notice alerting you to the cancellation. You will not be billed for any cancelled items. If you are interested in placing a new order or if you have questions about a cancelled order, please contact Angie's Cosmetics Unlimited Online Customer Service at  (888) GO-ANGIE OR (888) 462-6443 email: customerservice@angiescosmetics.com.




Item Availability

Temporarily Out of Stock / Backordered Items
If an item selected is temporarily out of stock at the time of your order,you will be notified via email and advised of the expected ship date of the backordered item. Backordered items are shipped as soon as they are available. If there are other items in your order that are in stock, they will be shipped to you. Please be assured that you will not be charged for any item until it is shipped. If for any reason you wish to cancel a backordered item, please contact us at (866) 925-7662 and we will be happy to assist you.

 


Returns and Exchanges

If for any reason you are not satisfied with your Angie's Cosmetics Online purchase, simply return the unused portion, and we will be happy to remit your account for the full amount of your purchase. If you prefer, you may exchange your purchase for other Angie's Cosmetics Unlimited products. Please note that Angie's Cosmetics Unlimited eGift Certificates cannot be returned or exchanged. Please follow the instructions on the invoice enclosed with your order to complete your return or exchange. A pre-printed label is provided for your convenience. We recommend that your return or exchange is sent via UPS or insured Parcel Post for your protection and to insure prompt delivery. If you are returning or exchanging a gift, please check the box marked "Gift Return" on the back of the invoice.
 

 

Angie's Cosmetics Unlimited
Returns Department
631 W. Fairbanks Ave
Suite C
Winter Park, FL 32789

 

 

Toll Free: (888) GO-ANGIE OR (888) 462-6443
Phone: (407) 461-7308

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